Legal Information
Privacy Policy
At Haven Inn, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our hotel booking website. By accessing or using our website, you agree to the practices described in this policy.
Information We Collect
When you visit or make a booking through our website, we may collect certain information, including:
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Personal Information – such as your full name, email address, phone number, billing address, and guest details provided during registration or booking.
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Booking Information – including check-in/check-out dates, room preferences, special requests, and booking history.
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Payment Information – payment details necessary to process bookings. Online payments are securely processed through PayHere or other trusted payment providers. Haven Inn does not store sensitive card details directly.
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Technical Information – such as IP address, browser type, device information, operating system, and website usage data collected automatically.
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Cookies and Tracking Data – information collected through cookies and similar technologies to improve website functionality and user experience.
Use of Information
We may use the collected information for the following purposes:
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To process and confirm hotel room bookings
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To manage reservations, cancellations, and refund requests
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To communicate with guests regarding bookings, inquiries, promotions, or customer support
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To process secure online payments and refunds
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To personalize user experience and improve our website services
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To maintain booking records and guest history
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To detect fraud, unauthorized access, or misuse of our website
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To comply with legal and regulatory obligations
Information Sharing
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
Trusted Service Providers
We may share your information with trusted third-party service providers who assist us in:
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Payment processing
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Booking management
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Website hosting and maintenance
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Email or customer support services
These providers are required to handle your data securely and confidentially.
Legal Requirements
We may disclose your information when required by law, legal process, government request, or to protect the rights, safety, and security of Haven Inn, our guests, or others.
Payment Security
All online payments made through Haven Inn are processed using secure third-party payment gateways such as PayHere. Payment transactions are encrypted and handled according to industry security standards.
Haven Inn does not store sensitive credit/debit card details on its servers.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from:
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Unauthorized access
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Data loss
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Misuse
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Alteration
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Disclosure
While we take reasonable precautions, please note that no internet transmission or electronic storage method is 100% secure.
Cookies and Tracking Technologies
Haven Inn uses cookies and similar technologies to:
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Improve website functionality
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Remember booking preferences
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Analyze website traffic and performance
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Enhance user experience
You may disable cookies through your browser settings; however, doing so may affect certain website features.
Data Retention
We retain personal and booking information only for as long as necessary to:
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Complete booking and payment services
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Handle cancellations and refunds
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Meet legal, tax, and accounting requirements
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Resolve disputes and maintain records
Your Privacy Rights
You may request to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your data (subject to legal obligations)
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Withdraw consent for marketing communications
To make such requests, please contact Haven Inn using the contact information available on our website.
Third-Party Links
Our website may contain links to third-party websites or services. Haven Inn is not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
Haven Inn reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the revised Last Updated date.
We encourage guests to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact the Haven Inn support team through the contact details provided on our website.
Haven Inn – Hotel Booking & Reservations